Handling Notarization “at Home”, Are You Kidding? The Reporter from Law Daily Has the Answer.
Shanghai Notary Association in Action (Chapter 1)
From “Once at most” to “at Home”
Changning Notary Office Introducing Science and Technology to Simplify Their Work-flow for the Convenience and Benefits of People
The change from “once at most” to “at home” is a promise given recently by Changning Notary Office. “Are you kidding?”, someone who doesn’t know the truth may ask. To find it out, the reporter from Legal Daily has paid a visit in person.
In January this year, the Office of the Ministry of Justice formally issued a circular on launching the pilot work of handling notarization “once at most” in ten provinces and cities (including Beijing, Tianjin, Shanghai and so forth), with the purpose of further promoting the notary system reform. Changning Notary Office was one of the pilot units. According to reports, before the pilot work was launched, the notary office had already begun to study how to use information technology and community services to simplify their work-flow.
Video check of documents, saving the trouble of doing it again
“What certificates do I need to handle commissioned notarization?”
“Please provide your identity certificate and the identity certificate of your mandatary, the original of the commission contract, etc.”
At the information center of Changning Notary Office, notary Liu was having a video call with Mr. Shen, a client living on Tianshan Sub-district.
“Can you please check if they are complete?”, Mr. Shen presented the documents he had prepared before the camera.
It was reported that Changning Notary Office launched its remote video consultancy services in as early as 2015, and that it was the first notary office to have adopted network technology to conduct their business in Shanghai.
“Missing evidentiary documents or bringing wrong documents constitutes one of main reasons of going back to the notary office for clients, so prior consultancy and confirmation are especially important”, said Chen Mingxun, Director of the notary office. In this case, remote video call not only makes convenience for checking documents, but also saves the trouble of having to come back to the notary office again.
At present, Changning Notary Office has provided video call centers at Huayang Sub-district, Beixinjing Sub-district, Jiangsu Sub-district, Tianshan Zhang Yayu Party-people affairs office and Changning Law-Aid Center. Citizens can come to these centers and have “face-to-face” talks with notaries.
The reporter has found out that Shanghai will establish public law service stations (offices) in all sub-districts and communities before the end of next year, and that Changning Notary Office is planning to set up video connection stations in these places to provide more convenience.
In addition, Changning Notary Office has also launched a network service platform integrating official website, WeChat and APP functions, which is intended to provide online consultancy, online notarization reservation, online notarization reception and other services. Through shifting the prior and subsequent work of notarization to the network platform, Changning Notary Office has basically created an online/offline interconnected Internet notarization system.
Introducing Information-Sharing to Avoid the Difficulty of Applying for Certificate Reissue
When Ms. Wu found that she couldn’t find her marriage certificate for use in handling notarization, she almost came to a collapse. However, after coming to know about the problem Ms. Wu was having, the notary sent the copies of her identity card and household register to Changning District Bureau of Civil Affairs online; 10min later, the bureau sent back a copy of her marriage certificate to the notary office…
“If it were not for the notarization of overseas study, I wouldn’t even notice that I had lost my marriage certificate”, said Ms. Wu, awkwardly.
In fact, she was no stranger to the misery of losing certificates, because she once had her identity card stolen, together with her wallet. She was on her way to handle notarization formalities, so she had to apply for reissue of her identify card at the local police station. The whole thing had to be delayed by several days.
“Notarization requires certificates that you may not think of at ordinary times, and applying for the reissue of a lost certificate usually takes a long period of time. It takes a lot of time and energy”, Li Xunmin, Deputy Director of Changning Notary Office told the reporter.
In view of this, Changning Notary Office has established an online information-sharing platform with many politics and law organs, business departments and professional institutions in Changning District, so that those who need certificate reissue can directly contact the related department.
“For many people, “once at most” means that you only need to visit the notary office once. However, we have extended its meaning. That is, through cooperation with professional service institutions, we can save you the trouble of rushing about among various departments and truly realize “once at most””, said Chen Mingxun.
Door-to-door Service Realizing “Notarization at Home”
In First Xinjing Village of Changning District, notary Gu rang the doorbell of Uncle Xu. Seeing the notary at the doorstep, Uncle Xu was deeply touched.
Two days ago, he called the notary office, telling them that he would like to make a notarization of his will; however, his advanced years had disabled both of his legs and made it inconvenient for him to go out of his house, not to mention the notary office 6km away. He almost gave up the whole idea of notarization.
After getting to know about his situation, “Changning Notary Community Service Team” offered a special door-to-door service to him, hence the scene at the start of this article.
In fact, door-to-door service to the elderly for notarization of wills is not new in Changning District, as the “notary services in communities” program has become a brand program well designed by Changning Notary Office.
“Changning Notary Community Service Team” is a volunteer team composed of notaries working at the frontline reception windows, and every year they engage themselves in various sub-districts and communities to provide door-to-door service.
Besides, Changning Notary Office has also established cooperation with law firms, mediation centers and law- aid centers in the district to conduct regular law publicity activities and answer the notarization-related law questions raised by people in various sub-districts.
Currently the notary office provides door-to-door service for a cumulative total of 30 person-times on average each year, and the number of beneficiaries has exceeded 300.
“With door-to-door service, people can now handle notarization “at home”. Driven by the further implementation of ‘once at most’ pilot work, we are continuously innovating the connotations and extensions of our notary services for the convenience and benefits of people, aiming to provide true benefits and convenience to people”, said Chen Mingxun.
Approaching Judicial Administration: The Launching of “Door-to-door” Law Service, Inauguration of Oriental Mediation Center & Launching Ceremony of “Oriental Mediation” APP of Pudong New Area Successfully Held
To further develop”door-to-door” law service system in Pudong New Area and further promote the informationized. Networked, socialized and legalized development of mediation work and conflict & dispute resolution work for people in Pudong New Area, on the morning of November 23, 2017, the Bureau of Justice, Complaint Office and People’s Mediation Association of Pudong New Area jointly held “Oriental Mediation Double-launching, Law Service Arriving at Thousands of Households: Launching of “Door-to-door” Law Service, Inauguration of Oriental Mediation Center & Launching Ceremony of “Oriental Mediation” APP of Pudong New Area” at Hourglass Square in Pudong New Area.
“Door-to-door” law service adopts “five brands, four teams, three lists, two platforms and one system” as its main work-contents, takes the availability, usability and practicability of service for people as its goals, and aims to build relatively unified physical and network platforms for public law service through cooperation with various sub-districts; by working closely with complaint offices, sub-districts and communities, it is also devoted to creating a grass-root diversified conflict/dispute investigation & resolution mechanism and work system, fully bringing the roles of grass-root people’s mediators, messengers and “community uncles” into play, helping people timely meet their reasonable and legitimate demands, and earnestly safeguarding their legitimate rights and interests.
The establishment of Oriental Mediation Center in Pudong New Area marks the prominent progress made in the socialized development of people’s mediation in Pudong, and exhibits the effect of its development of a professional people’s mediation platform. It plays an active role in promoting the transformation and upgrading of people’s mediation, realizing the intensification of mediation resources, the professionalization of mediation teams and the standardization of mediation procedures, further strengthening the specialization and professionalization of people’s mediation, and further enhancing conflict/dispute prevention & resolution work.
The launching of “Oriental Mediation APP” marks that the people’s mediation work and conflict & dispute resolution work of Pudong are marching towards intellectualization, and stepping into the new era of science and technology information. In this context, conflict & dispute resolution experts and ”community uncles” can take the penetration point of “judging the facts of the case and stopping the conflicts” to exactly understand the demands of people, bring professional law service and conflict & dispute resolution cases to them, listen to them, and help them “coordinate and resolve” disputes on a 24-hour basis. The Oriental Mediation APP and the simultaneously developed “Pudong New Area Conflict/Dispute Investigation and Mediation System” have constituted an informationized grass-root conflict investigation and mediation system in Pudong, and are of great importance for the early identification, prevention and handling of conflicts.
At the meeting, Li Zelong, district standing committee member of Pudong New Area and Secretary of the Politics and Law Committee of Pudong New Area, pointed out that: “The ultimate pursuit of forging ahead represents the original intention of law service and people’s mediation. It’s our hope that people’s mediators, grass-root offices of justice, community law counsels and law service volunteers of Pudong New Area will take this event as an opportunity, be the “pioneers among pioneers”, join hands with one another to play an active part in practice, and jointly build and perfect the two brands of “door-to-door” law service and “Oriental Mediation”.
As emphasized by Lu Weidong, Party Secretary and Director of Shanghai Bureau of Justice, |”Currently Shanghai is energetically promoting public law service, and the rules of law practice vigorously promoted by the Party and the state since the reform and opening-up have led to deeper and more extensive law service demands at higher levels. The fundamental goal of energetically promoting public law service is to better meet the people’s multi-level and multi-field demands for public law service that can embody fairness and justice, and to practically enhance the sense of gain and happiness felt by people through sharing the fruits of comprehensively implementing the rules of law.
The two leaders also raised new requirements on further strengthening various law service work systems in Pudong New Area, comprehensively promoting the informationized, networked and socialized development of its people’s mediation work and conflict-resolution work.
More than 150 people attended the event, including leaders of the Politics and Law Committee, Regional Work Committee, Bureau of Justice and Complaint Office of Pudong New Area, the heads of related offices Chairman and director representatives of the People’s Mediation Association of Pudong New Area; deputy secretaries in charge of various sub-districts, directors of various offices of justice, directors of complaint offices and specially invited representatives of mediators, etc.